On the 16th of February, we have organized a Design Thinking Process workshop about connected objects.
This theme has already been discussed a lot so we wanted to give it a different angle and approach: the entrance for an individual or multiple people.
During all morning, nine participants have produced screenplays about this specific theme; we have then selected 6 extracts.
What is Design Thinking?
Design Thinking is a structured creative process in which we generate new competitive solutions.
Theses workshops are structured with teams of two members and organized thanks to creative games – divided into several sessions: empathy, define, ideate, prototype and test.
The 6 screenplays
Leo (19), Pierre’s son, was on a night out and sleeps at a friend’s place. He sends a “Snapchat” message to his father in order to reassure him. When Pierre comes home, his presence at home triggers Leo’s Snapchat which is directly displayed on the wall.
Digital blood-alcohol test
Jean and Claire are invited at their long-time friend Pierre’s birthday party. When they arrive, they have to drop their car keys in a connected storage tray. The evening goes well and the alcohol flows. Now it’s 1am and Jean has to pass a smartphone test (for alcohol) to get his car keys back. The app forbids him to drive his car and instead orders a taxi/Uber for him.
Connected coat rack
Claire is on her way out, she looks at the screen on her coat rack to know the kind of coat she has to wear depending on the weather. When she gets back from work, it’s raining. She programs on her smartphone the automatic warmup of the coat rack and the light density in her home entrance and asks for it to start in 5minutes.
Connected building recruitment
Nico has a recruitment interview for a company. When he’s close enough to the building, he is recognized and a message is sent to his recruiter and at the entrance of the building. He enters the place and the assistant has already prepared his pass and calls him by his name.
Nico is being informed about the instructions of the entrance: which floor he has to go, when the elevator is called, the name of the recruiter and if he’s late, how to use the coffee machine…
Pierre’s housekeeper is sick. A replacement has been chosen but she doesn’t have the keys of his house. He sends her a temporary code to access the building. The new housekeeper enters the code at the entrance. The light switches on and the elevator is called. The door of the apartment recognizes her, says “Hello Miss Rose” and sends the chores list on her smartphone.
When her work is done, she leaves and forgets to close the door. A text is sent to Pierre to warn him because the door has been left open for more than 5mn. Pierre can then call a neighbor that will close it for him.
Closing doors at a distance
It’s late. Claire walks under a bridge and her bag is stolen from a bad guy. She takes her smartphone out of her pocket and launches her “home” app. Thanks to it, she can oppose to her door keys and bolts the lock of the entrance at a distance. The police station is also warned and a report is already prepared. Claire has received the report number on her phone.
The session was led by our director Camille Gautier. There were also several people present: Grégory de Santis (director of the client Experience, online sales and communication at La Poste), Antoine Commergnat (e-business director and EMEA at Tarkett), Julie Lambertod (marketing digital experience manager at BNP) and Fatima Bouhelalem (marketing UX mobile manager at BNP), Constance Marchal (Innovation Project Manager AXA), Agnès Laval (marketing director at Orange), Flavio Ensiki (UX designer senior) et Hugo Vermot (founder of UX NewflUX blog).
The workshop begun with a ball game to make people more at ease, then sessions carried on: they had to create scenarios based upon 3 key-words picked in the suggestion box.
Camille Gautier who was timing the game had to challenge every team. They were all occupied drawing their iOT screenplays on a 3 small illustrations timing.
“I thought the workshop was very interesting! I will be glad to do a new one with a different methodology in order to discover new things. There was any sour note, the workshop was very well led and conducted.” Hugo Vermot, founder of NewflUX
“This workshop was very interesting and playful. I already knew the design thinking process that we have used at BNP Paribas for massive digital projects but developing it in another field than banking leads to many others ideas.” Julie Lambertod, marketing digital experience manager at BNP